QA:Damaged Bookmarks - Revision history

Sardisson: remove logging-related info (see history to see it) and include a new message

2008-01-08T20:03:34Z

remove logging-related info (see history to see it) and include a new message

Sardisson: bug 337750 comment 70

2007-07-19T18:07:08Z

bug 337750 comment 70

Sardisson: other error messages; still needs improvement

2007-02-17T23:36:36Z

other error messages; still needs improvement

Froodian: thanks

2007-01-05T06:38:20Z

thanks

Sardisson: more polish from the great minds at #camino

2007-01-05T06:18:02Z

more polish from the great minds at #camino

Froodian at 06:07, 5 January 2007

2007-01-05T06:07:03Z

Sardisson: first cut

2007-01-04T06:04:50Z

first cut

New page

You have been directed to this page because Camino has detected that your bookmarks file was corrupted. Camino has restored your bookmarks file from the last working backup.

You can provide some data that will help the Camino team discover the cause of the bookmarks corruption.

# Open the '''Console''' application (in <tt>/Application/Utilities</tt>)
# Open the Console.log (if it is not already open) by choosing '''Open Console Log''' from the '''File''' menu
# In the "Filter" (search) field of the Console.log window, type <code>Camino</code>
# Look for log messages generated by Camino around the date and time of this launch of Camino and from around the date and time you last quit Camino. There may be several messages from Camino around each date and time; all of the Camino log entries from around each date and time will be useful to the Camino team.
#: A sample message will look like this: <br><tt>2007-01-03 23:35:59.343 Camino[16083] Bookmarks file '/Users/username/Library/Application Support/Camino/bookmarks.plist' is 1051212 bytes on shutdown</tt>
# Post a comment on {{bug|337750}} with these log messages, along with your Mac OS X version and the version of Camino you are running.

← Older revision		Revision as of 20:03, 8 January 2008
Line 1:		Line 1:
−	You have been directed to this page because Camino has detected that your bookmarks file was corrupted. This is a rare but unfortunate problem which some users ~~are~~ experiencing. Camino has restored your bookmarks file from the last working backup, so any data loss should be minimal~~. Regardless, the Camino team views this as a serious problem and is working diligently to fix it~~.	+	You have been directed to this page because you are using an old version of Camino and it has has detected that your bookmarks file was corrupted. This was a rare but unfortunate problem which some users were experiencing. Camino has restored your bookmarks file from the last working backup, so any data loss should be minimal.

−	* If you are running a ~~version of~~ Camino ~~older than 1.5 (or a version older than~~ 1.0.4 for users on Mac OS X 10.2.8)~~, please upgrade to~~ Camino 1.5 (~~or Camino 1.0.4,~~ for Mac OS X 10.~~2.8) or newer to prevent any further issues; these versions of Camino feature automatic bookmarks backup and restoration. Versions of Camino older than 1~~.5 ~~do not provide any useful logging information, so there is no data you can supply us.~~	+	The Camino team viewed this bookmark loss as a serious problem and worked diligently to fix it; Camino 1.0.6 (for users on Mac OS X 10.2.8) and Camino 1.5.1 and newer (for Mac OS X 10.3-10.5) include fixes for the problems described here. Please [http://caminobrowser.org upgrade] to a never version as soon as possible.
−
−	* If you are running Camino 1.5, please go ahead and send feedback as described below. We believe that the problem is resolved and that any occurrences of corruption on 1.5 are due to file corruption outside of Camino’s control, but we are continuing to collect feedback from 1.5 users to verify this.
−
−	~~# Open the '''Console''' application (in <tt>/Application/Utilities</tt>~~)
−	~~# Open the Console.log (if it is not already open) by choosing '''Open Console Log''' from the '''File''' menu~~
−	~~# In the "Filter" (search) field of the Console.log window, type <code>Camino</code>~~
−	~~# Look~~ for ~~log messages generated by Camino from around~~ the ~~date and time of '''this launch of Camino''' and from around the date and time '''you last quit Camino'''~~. ~~There may be several messages from Camino around each date and time; all of the Camino log entries from those times will be useful to the Camino team. A sample message will look similar to this:~~
−	~~#: <tt>2007-02-17 18:29~~:~~37.679 Camino[24024] Corrupted bookmarks file '~~/~~Users~~/~~username/Library/Application Support/CaminoBranch/bookmarks~~.~~plist' is 888187 bytes<br>2007-02-17 18:29:37.680 Camino[24024] Corrupted bookmarks.plist was last modified <CFDate 0x1b99740 [0xa01c00e0]>{time = 193447754}<br>2007-02-17 18:29:37.682 Camino[24024~~] ~~Moved corrupted bookmarks file~~ to '/Users/username/Library/Application Support/CaminoBranch/bookmarks-corrupted-1.plist'<br>2007-02-17 18:29:38.581 Camino[24024] Recovering from backup bookmarks file '/Users/username/Library/Application Support/CaminoBranch/bookmarks.plist.bak'</tt><!--
−	~~we still need~~ a ~~sample of write-at-shutdown failure message -->~~
−	~~# Email [mailto:caminofeedback@mozilla.org Camino Feedback] with these log messages. Also include your Mac OS X~~ version ~~and the version of Camino you are running (from '''About Camino''' in the '''Camino''' menu). Also, please mention if you have installed any third-party add-ons for Camino. <!-- anything else? -->~~
−
−	~~The Camino team thanks you for your time and sincerely appreciates your assistance in resolving this issue~~.

@@ Line 1: / Line 1: @@
 You have been directed to this page because Camino has detected that your bookmarks file was corrupted.  This is a rare but unfortunate problem which some users are experiencing.  Camino has restored your bookmarks file from the last working backup, so any data loss should be minimal.  Regardless, the Camino team views this as a serious problem and is working diligently to fix it.
-You can provide some data that will help the Camino team discover the cause of the bookmarks corruption.
+* If you are running a version of Camino older than 1.5 (or a version older than 1.0.4 for users on Mac OS X 10.2.8), please upgrade to Camino 1.5 (or Camino 1.0.4, for Mac OS X 10.2.8) or newer to prevent any further issues; these versions of Camino feature automatic bookmarks backup and restoration. Versions of Camino older than 1.5 do not provide any useful logging information, so there is no data you can supply us.
 # Open the '''Console''' application (in <tt>/Application/Utilities</tt>)

@@ Line 7: / Line 7: @@
 # In the "Filter" (search) field of the Console.log window, type <code>Camino</code>
 # Look for log messages generated by Camino from around the date and time of '''this launch of Camino''' and from around the date and time '''you last quit Camino'''.  There may be several messages from Camino around each date and time; all of the Camino log entries from those times will be useful to the Camino team.  A sample message will look similar to this:
-#: <tt>2007-01-03 23:35:59.343 Camino[16083] Bookmarks file '/Users/username/Library/Application Support/Camino/bookmarks.plist' is 1051212 bytes on shutdown</tt>
+#: <tt>2007-02-17 18:29:37.679 Camino[24024] Corrupted bookmarks file '/Users/username/Library/Application Support/CaminoBranch/bookmarks.plist' is 888187 bytes<br>2007-02-17 18:29:37.680 Camino[24024] Corrupted bookmarks.plist was last modified <CFDate 0x1b99740 [0xa01c00e0]>{time = 193447754}<br>2007-02-17 18:29:37.682 Camino[24024] Moved corrupted bookmarks file to '/Users/username/Library/Application Support/CaminoBranch/bookmarks-corrupted-1.plist'<br>2007-02-17 18:29:38.581 Camino[24024] Recovering from backup bookmarks file '/Users/username/Library/Application Support/CaminoBranch/bookmarks.plist.bak'</tt><!--
 # Email [mailto:caminofeedback@mozilla.org Camino Feedback] with these log messages.  Also include your Mac OS X version and the version of Camino you are running (from '''About Camino''' in the '''Camino''' menu). Also, please mention if you have installed any third-party add-ons for Camino.  <!-- anything else? -->
 The Camino team thanks you for your time and sincerely appreciates your assistance in resolving this issue.

@@ Line 8: / Line 8: @@
 # Look for log messages generated by Camino from around the date and time of '''this launch of Camino''' and from around the date and time '''you last quit Camino'''.  There may be several messages from Camino around each date and time; all of the Camino log entries from those times will be useful to the Camino team.  A sample message will look similar to this:
 #: <tt>2007-01-03 23:35:59.343 Camino[16083] Bookmarks file '/Users/username/Library/Application Support/Camino/bookmarks.plist' is 1051212 bytes on shutdown</tt>
-# Email [mailto:caminofeedback@mozilla.org Camino Feedback] with these log messages.  Also include your Mac OS X version and the version of Camino you are running (from '''About Camino''' in the '''Camino''' menu). Also, please mention if you have installed any third-party add-ons for Camino.  <!-- what else? -->
+# Email [mailto:caminofeedback@mozilla.org Camino Feedback] with these log messages.  Also include your Mac OS X version and the version of Camino you are running (from '''About Camino''' in the '''Camino''' menu). Also, please mention if you have installed any third-party add-ons for Camino.  <!-- anything else? -->

@@ Line 1: / Line 1: @@
-You have been directed to this page because Camino has detected that your bookmarks file was corrupted.  This is a rare but unfortunate problem which we're having at the moment.  Camino has restored your bookmarks file from the last working backup, so any data loss should be minimal, but the Camino team takes fixing this problem very seriously.
+You have been directed to this page because Camino has detected that your bookmarks file was corrupted.  This is a rare but unfortunate problem which some users are experiencing.  Camino has restored your bookmarks file from the last working backup, so any data loss should be minimal.  Regardless, the Camino team views this as a serious problem and is working diligently to fix it.
 You can provide some data that will help the Camino team discover the cause of the bookmarks corruption.
@@ Line 8: / Line 8: @@
 # Look for log messages generated by Camino from around the date and time of '''this launch of Camino''' and from around the date and time '''you last quit Camino'''.  There may be several messages from Camino around each date and time; all of the Camino log entries from those times will be useful to the Camino team.  A sample message will look similar to this:
 #: <tt>2007-01-03 23:35:59.343 Camino[16083] Bookmarks file '/Users/username/Library/Application Support/Camino/bookmarks.plist' is 1051212 bytes on shutdown</tt>
-# Email [mailto:caminofeedback@mozilla.org Camino feedback] with these log messages.  Also include your Mac OS X version and the version of Camino you are running (from '''About Camino''' in the '''Camino''' menu). Also, please mention if you have installed any third-party add-ons for Camino.  <!-- what else? -->
+# Email [mailto:caminofeedback@mozilla.org Camino Feedback] with these log messages.  Also include your Mac OS X version and the version of Camino you are running (from '''About Camino''' in the '''Camino''' menu). Also, please mention if you have installed any third-party add-ons for Camino.  <!-- what else? -->