Difference between revisions of "QA:Damaged Bookmarks"

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(other error messages; still needs improvement)
(remove logging-related info (see history to see it) and include a new message)
 
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You have been directed to this page because Camino has detected that your bookmarks file was corrupted.  This is a rare but unfortunate problem which some users are experiencing.  Camino has restored your bookmarks file from the last working backup, so any data loss should be minimal.  Regardless, the Camino team views this as a serious problem and is working diligently to fix it.
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You have been directed to this page because you are using an old version of Camino and it has has detected that your bookmarks file was corrupted.  This was a rare but unfortunate problem which some users were experiencing.  Camino has restored your bookmarks file from the last working backup, so any data loss should be minimal.
  
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You can provide some data that will help the Camino team discover the cause of the bookmarks corruption.
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The Camino team viewed this bookmark loss as a serious problem and worked diligently to fix it; Camino 1.0.6 (for users on Mac OS X 10.2.8) and Camino 1.5.1 and newer (for Mac OS X 10.3-10.5) include fixes for the problems described here. Please [http://caminobrowser.org upgrade] to a never version as soon as possible.
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# Open the '''Console''' application (in <tt>/Application/Utilities</tt>)
 
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# Open the Console.log (if it is not already open) by choosing '''Open Console Log''' from the '''File''' menu
 
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# In the "Filter" (search) field of the Console.log window, type <code>Camino</code>
 
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# Look for log messages generated by Camino from around the date and time of '''this launch of Camino''' and from around the date and time '''you last quit Camino'''.  There may be several messages from Camino around each date and time; all of the Camino log entries from those times will be useful to the Camino team. A sample message will look similar to this:
 
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#: <tt>2007-02-17 18:29:37.679 Camino[24024] Corrupted bookmarks file '/Users/username/Library/Application Support/CaminoBranch/bookmarks.plist' is 888187 bytes<br>2007-02-17 18:29:37.680 Camino[24024] Corrupted bookmarks.plist was last modified <CFDate 0x1b99740 [0xa01c00e0]>{time = 193447754}<br>2007-02-17 18:29:37.682 Camino[24024] Moved corrupted bookmarks file to '/Users/username/Library/Application Support/CaminoBranch/bookmarks-corrupted-1.plist'<br>2007-02-17 18:29:38.581 Camino[24024] Recovering from backup bookmarks file '/Users/username/Library/Application Support/CaminoBranch/bookmarks.plist.bak'</tt><!--
 
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we still need a sample of write-at-shutdown failure message -->
 
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# Email [mailto:caminofeedback@mozilla.org Camino Feedback] with these log messages.  Also include your Mac OS X version and the version of Camino you are running (from '''About Camino''' in the '''Camino''' menu). Also, please mention if you have installed any third-party add-ons for Camino.  <!-- anything else? -->
 
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The Camino team thanks you for your time and sincerely appreciates your assistance in resolving this issue.
 

Latest revision as of 12:03, 8 January 2008

You have been directed to this page because you are using an old version of Camino and it has has detected that your bookmarks file was corrupted. This was a rare but unfortunate problem which some users were experiencing. Camino has restored your bookmarks file from the last working backup, so any data loss should be minimal.

The Camino team viewed this bookmark loss as a serious problem and worked diligently to fix it; Camino 1.0.6 (for users on Mac OS X 10.2.8) and Camino 1.5.1 and newer (for Mac OS X 10.3-10.5) include fixes for the problems described here. Please upgrade to a never version as soon as possible.

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