Difference between revisions of "QA:Damaged Bookmarks"

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You have been directed to this page because Camino has detected that your bookmarks file was corrupted.  Camino has restored your bookmarks file from the last working backup.
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You have been directed to this page because Camino has detected that your bookmarks file was corrupted.  This is a rare but unfortunate problem which we're having at the moment.  Camino has restored your bookmarks file from the last working backup, so any data loss should be minimal, but the Camino team takes fixing this problem very seriously.
  
 
You can provide some data that will help the Camino team discover the cause of the bookmarks corruption.
 
You can provide some data that will help the Camino team discover the cause of the bookmarks corruption.
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# Open the Console.log (if it is not already open) by choosing '''Open Console Log''' from the '''File''' menu
 
# Open the Console.log (if it is not already open) by choosing '''Open Console Log''' from the '''File''' menu
 
# In the "Filter" (search) field of the Console.log window, type <code>Camino</code>
 
# In the "Filter" (search) field of the Console.log window, type <code>Camino</code>
# Look for log messages generated by Camino around the date and time of this launch of Camino and from around the date and time you last quit Camino.  There may be several messages from Camino around each date and time; all of the Camino log entries from around each date and time will be useful to the Camino team.
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# Look for log messages generated by Camino from around the date and time of '''this launch of Camino''' and from around the date and time '''you last quit Camino'''.  There may be several messages from Camino around each date and time; all of the Camino log entries from those times will be useful to the Camino team. A sample message will look similar to this:
#: A sample message will look like this: <br><tt>2007-01-03 23:35:59.343 Camino[16083] Bookmarks file '/Users/username/Library/Application Support/Camino/bookmarks.plist' is 1051212 bytes on shutdown</tt>
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#: <tt>2007-01-03 23:35:59.343 Camino[16083] Bookmarks file '/Users/username/Library/Application Support/Camino/bookmarks.plist' is 1051212 bytes on shutdown</tt>
# Post a comment on {{bug|337750}} with these log messages, along with your Mac OS X version and the version of Camino you are running. <!-- what else? -->
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# Email [mailto:caminofeedback@mozilla.org Camino feedback] with these log messages.  Also include your Mac OS X version and the version of Camino you are running (from '''About Camino''' in the '''Camino''' menu). Also, please mention if you have installed any third-party add-ons for Camino.  <!-- what else? -->

Revision as of 23:07, 4 January 2007

You have been directed to this page because Camino has detected that your bookmarks file was corrupted. This is a rare but unfortunate problem which we're having at the moment. Camino has restored your bookmarks file from the last working backup, so any data loss should be minimal, but the Camino team takes fixing this problem very seriously.

You can provide some data that will help the Camino team discover the cause of the bookmarks corruption.

  1. Open the Console application (in /Application/Utilities)
  2. Open the Console.log (if it is not already open) by choosing Open Console Log from the File menu
  3. In the "Filter" (search) field of the Console.log window, type Camino
  4. Look for log messages generated by Camino from around the date and time of this launch of Camino and from around the date and time you last quit Camino. There may be several messages from Camino around each date and time; all of the Camino log entries from those times will be useful to the Camino team. A sample message will look similar to this:
    2007-01-03 23:35:59.343 Camino[16083] Bookmarks file '/Users/username/Library/Application Support/Camino/bookmarks.plist' is 1051212 bytes on shutdown
  5. Email Camino feedback with these log messages. Also include your Mac OS X version and the version of Camino you are running (from About Camino in the Camino menu). Also, please mention if you have installed any third-party add-ons for Camino.